Case Study – Smart Workflow based checklist

How JUST FREIGHTS smart Workflow based checklist integrated with Proprietary Customer engagement platform reduces communication gap and brings transparency


Digital transformation is inevitable. With the software adoption at its peak in Shipping and Logistics there are still few challenges inherent due to the nature of transaction. Processes differ for FCL & LCL, Export & Import, Sea & Air.
vessel and inventory planning with ORACLE, atmanas innovation process

Client type: Custom Broker

Industry: Shipping and Logistics
Location: India
Company bio: The Company processes 20,000 TEUs every month and operates multiple modes of transport.

Time Saved



Checklist completed


Unique checklist flow

The Challange

Custom broker was handling 50+ Products and get them shipped via Sea, Air and Road. Shipping is complex and requires constant updates like the status of booking, the status of carriage, Custom clearance notifications which comes to approx 30+ updates per shipment. Challenge was to automate these updates and make the shipping process transparent, quick and keep the shipper informed at all times. Broker has deployed a dedicated team to notify and keep shippers updated.
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vessel and inventory planning with ORACLE, Tariff Automation, How does SLA work, Challange atmanas, Outsource transport operations

The Approach

JUST FREIGHTS Digital transformation and Shipping experts took the challenge. We analyzed the complexities for every types of products and process flow for different modes of transport and also type of shipment as for same product process is different for FCL vs LCL shipments
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The Solution

JUST FREIGHTS Digital transformation team designed a Dynamic Workflow based checklist which gives a timeline view for each shipment and keeps the shipper informed. JUST FREIGHTS Digital transformation tech team deployed an enterprise-grade platform in under 12 weeks.


Our founders are from shipping and logistics background, so it becomes easy for us to understand the complexities. Our team is trained to accommodate different software’s and updated with the latest software in the market. We also have an internal Log-tech department that constantly understands the latest software’s in Shipping and logistics to cater for your needs better and has the capability to integrate and understand all technological challenges in Shipping and Logistics.
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Slide Our Services Efficiently executing your backend operations Business Process Services Logistics as a Service Managing Complex Tariff to Shipper's queries our executives knows it all Export as a Service Your dedicated Virtual EXIM department e-Commerce as a Service Efficiently manage your eCommerce backend operations Financial Accounting Re-imagine the role of Finance with a dedicated team of CPA, ACCA, FCA. Customer Support Delight your customers and win them for life supervisor_account Digital transformation Enable Digital transformation to achieve, sustain and scale your business Innovation as a Service Harness power of Design thinking with our network of partners

Frequently Asked Questions

What makes you unique?

  • MFREIGHTS we have gone a step further and developed state of art proprietary SaaS platforms for Shipping and Logistics (JUST FREIGHTS),
  • Export-Import Process automation (Docoholic),
  • E-commerce and Real estate service management ERPs.
  • We strive to solve everyday pain points with cutting-edge technology which helps our customers shift the burden on technology and automate processes.

Why should we hire MFREIGHTS?

  • Many companies that outsource to an offshore labor force do so with costs in mind but the most important factor which becomes a barrier is Industry knowledge and an A team that comes from the same industry.
  • Remember the old saying, “jack-of-all-trades and master of none?” This is where it comes into play. Always look for a business process outsourcing company that specializes in servicing a particular industry
  • For instance: Handling end to end Export Shipment procedure or managing Complex Tariff for Freight forwarders or Accurately managing SKU’s across multiple marketplaces or Helping potential lead get to the “AHA” moment for SaaS companies.
  • If their service applies to your company, they are worth your time

What are your working hours?

  • While the business hours in our US office are 9 am-6 pm CST, our India office remains open 24x7x365.
  • A knowledgeable Team Leader is on duty every hour of the day in the office where your staff is located. This means that there is always a supervisor on hand who can work to resolve any issues in real-time, as they happen.

How do we start working with MFREIGHTS?

We follow this steps 

  1. Business analyst understands your need?
  2. Our team will accurately capture, analyse and plot your needs
  3. We will share a comprehensive solution.
  4. Put it on Paper
  5. Appoint a Dedicated Success manager (who will take care of knowledge transfer)
  6. We build your team
  7. Team onboarding process
  8. Going Live
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