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Customer Support

Keep up with your buyers by our Indelible Onmi channel support

Onpoint Omnichannel support

Omnichannel support is the new normal. Being accessible all the time is essential for an impressive brand experience, so it becomes imperative to solve their queries on time.

SOP driven support

Be it Window or Online shopping, we will work closely with your team to create FAQ’s, knowledge base, video tutorials, which will help them navigate through issues faster.

Focus on what you do best

Give a seamless support experience to your customer both online and offline regardless of their location and timezone as we operate 24/7.

Smart inventory management

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1.

Inventory Management

Get complete visibility into your inventory

maintaining carrier invoice and accurately classifying shipping charges

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2.

Financial Accounting

Re-imaging the role of finance

We will deploy a listing management software and save thousands of manhours for you

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3.

Product listing management

Amazon, eBay, Etsy, Wallmart

financial accounting, atmanas, Inventory management, e-commerce | atmanas

Best in class customer support

Personalised support is essential to solve their constant queries, Timely support can satisfy more customers, prompt communication via Emails, Online chat support or even messaging on social media apps such as Facebook, Twitter with customers keep them at ease and the best part is you can count on our support specialist for accurate product description, meta tags and unlimited revision which helps buyer select right product. MFREIGHTS we believe in frameworks, SOP’s which can help retail and e-commerce companies to achieve, sustain and scale their business.

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Why MFREIGHTS?

We don’t just work with e-commerce business owners also partners with innovative e-commerce solution providers. Our team keeps a track of the latest software in the e-commerce and logistics space which can help you reduce your cost. Also we provide customer support for multiple industries which help us better understand customer problems and give accurate feedback to our client

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vessel and inventory planning with SAP, vessel and inventory planning with ORACLE, financial accounting, Accounting and Finance, atmanas, Stress free International trade, manage an international shipment, FTL and LTL Bookings management, Freight Forwarding, Track and Trace management, Freight Booking management, Transportation management, Inventory management, Offshore Backoffice services

Slide Our Services Efficiently executing your backend operations Business Process Services Logistics as a Service Managing Complex Tariff to Shipper's queries our executives knows it all Export as a Service Your dedicated Virtual EXIM department e-Commerce as a Service Efficiently manage your eCommerce backend operations Financial Accounting Re-imagine the role of Finance with a dedicated team of CPA, ACCA, FCA. Customer Support Delight your customers and win them for life supervisor_account Digital transformation Enable Digital transformation to achieve, sustain and scale your business Innovation as a Service Harness power of Design thinking with our network of partners

Frequently Asked Questions

What makes you unique?

  • MFREIGHTS we have gone a step further and developed state of art proprietary SaaS platforms for Shipping and Logistics (JUST FREIGHTS),
  • Export-Import Process automation (Docoholic),
  • E-commerce and Real estate service management ERPs.
  • We strive to solve everyday pain points with cutting edge technology which helps our customers shift the burden on technology and automate processes.

Why should we hire MFREIGHTS?

  • Many companies that outsource to an offshore labor force do so with costs in mind but the most important factor which becomes a barrier is Industry knowledge and an A team that comes from the same industry.
  • Remember the old saying, “jack-of-all-trades and master of none?” This is where it comes into play. Always look for a business process outsourcing company that specializes in servicing a particular industry
  • For instance: Handling end to end Export Shipment procedure or managing Complex Tariff for Freight forwarders or Accurately managing SKU’s across multiple marketplaces or Helping potential lead get to the “AHA” moment for SaaS companies.
  • If their service applies to your company, they are worth your time

What are your working hours?

  • While the business hours in our US office are 9 am-6 pm CST, our India office remains open 24x7x365.
  • A knowledgeable Team Leader is on duty every hour of the day in the office where your staff is located. This means that there is always a supervisor on hand who can work to resolve any issues in real-time, as they happen.

How do we start working with MFREIGHTS?

We follow this steps 

  1. Business analyst understands your need?
  2. Our team will accurately capture, analyse and plot your needs
  3. We will share a comprehensive solution.
  4. Put it on Paper
  5. Appoint a Dedicated Success manager (who will take care of knowledge transfer)
  6. We build your team
  7. Team onboarding process
  8. Going Live
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