Omnichannel support is new normal in Educational world. Be it online education or as simple as admission inquiries, it becomes imperative to provide on point customer support.
We train our teams to work with best in class customer support tools like Freshdesk, Zendesk, Zoho, Hubspot, Intercom etc. Get seamless support for your students regardless of their location and timezone as we operate 24/7.
We will work closely with your team to create FAQ’s, knowledge base, Video tutorials, which will help a student navigate through issues faster.
Students support is essential to solve their constant queries, Timely support can increase students confidence and satisfy their needs, prompt communication via Emails, Chat support or even messaging on social media apps such as Facebook, Twitter with students & parents keep them at ease and the best part is you can count on our support specialist to write about special announcement or articles and circulate among all your students to keep them updated. MFREIGHTS we believe in frameworks, SOP’s which can help schools, institutions and ed-tech platforms to achieve, sustain and scale their business.
We understand the importance of on time support as it can help solve many questions as well as it creates trust and fulfil students needs, Our Education specialist is there for your students regardless of any location or time as we understand that queries of each and every student is substantial for any institution. We understand the importance of the right message, article, information circulated to students. We also have an internal pool of mentors who constantly educate our team on the latest development in the Academic world. We believe in frameworks and SOP’s which we constantly iterate with changing dynamics.
We follow this steps
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