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Financial Service

Customer Support your client can rely on

Onpoint Omnichannel support

Omnichannel support is essential in the financial world to build strong customer relationships. it becomes imperative to provide on-point financial service.

Automate with Support Desk

We train our teams to work with best-in-class financial service or customer support tools like Freshdesk, Zendesk, Zoho, Hubspot, Intercom, etc. Get seamless support for your students regardless of their location and timezone as we operate 24/7.

Focus on what you do best

Be it wealth, Insurance, Banking we will work closely with your team to create FAQ’s, knowledge base, Video tutorials, which will help customer navigate through issues faster
Financial Service, digital transformation, Financial service atmanas

A support your customer desires

Personalized customer support or financial service is essential to solve their constant queries, Timely support can yield more loyal customers, prompt communication via Emails, Chat support, or even messaging on social media apps such as Facebook, Twitter with customers keep them at ease and the best part is you can count on our support specialist to understand financial queries which keep your client satisfied. MFREIGHTS we believe in frameworks, SOP’s which can help financial institutions and platforms to achieve, sustain and scale their business.

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Why MFREIGHTS?

We understand the importance of on-time support as it can help solve many questions as well as it creates trust and fulfils customer needs, Our Financial specialist is there for your customer regardless of any location or time as we understand that queries of each and every customer is substantial for any institution. We also have an internal pool of mentors who constantly educate our team on latest development in Financial world. We believe in frameworks and SOP’s which we constantly iterate with changing dynamics.

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vessel and inventory planning with SAP, vessel and inventory planning with ORACLE, financial accounting, Accounting and Finance, atmanas, Stress free International trade, manage an international shipment, FTL and LTL Bookings management, Freight Forwarding, Track and Trace management, Freight Booking management, Transportation management, Inventory management, Offshore Backoffice services

Slide Our Services Efficiently executing your backend operations Business Process Services Logistics as a Service Managing Complex Tariff to Shipper's queries our executives knows it all Export as a Service Your dedicated Virtual EXIM department e-Commerce as a Service Efficiently manage your eCommerce backend operations Financial Accounting Re-imagine the role of Finance with a dedicated team of CPA, ACCA, FCA. Customer Support Delight your customers and win them for life supervisor_account Digital transformation Enable Digital transformation to achieve, sustain and scale your business Innovation as a Service Harness power of Design thinking with our network of partners

Frequently Asked Questions

What makes you unique?

  • MFREIGHTS we have gone a step further and developed state of art proprietary SaaS platforms for Shipping and Logistics (JUST FREIGHTS),
  • Export-Import Process automation (Docoholic),
  • E-commerce and Real estate service management ERPs.
  • We strive to solve everyday pain points with cutting edge technology which helps our customers shift the burden on technology and automate processes.

Why should we hire MFREIGHTS?

  • Many companies that outsource to an offshore labor force do so with costs in mind but the most important factor which becomes a barrier is Industry knowledge and an A team that comes from the same industry.
  • Remember the old saying, “jack-of-all-trades and master of none?” This is where it comes into play. Always look for a business process outsourcing company that specializes in servicing a particular industry
  • For instance: Handling end to end Export Shipment procedure or managing Complex Tariff for Freight forwarders or Accurately managing SKU’s across multiple marketplaces or Helping potential lead get to the “AHA” moment for SaaS companies.
  • If their service applies to your company, they are worth your time

What are your working hours?

  • While the business hours in our US office are 9 am-6 pm CST, our India office remains open 24x7x365.
  • A knowledgeable Team Leader is on duty every hour of the day in the office where your staff is located. This means that there is always a supervisor on hand who can work to resolve any issues in real-time, as they happen.

How do we start working with MFREIGHTS?

We follow this steps 

  1. Business analyst understands your need?
  2. Our team will accurately capture, analyse and plot your needs
  3. We will share a comprehensive solution.
  4. Put it on Paper
  5. Appoint a Dedicated Success manager (who will take care of knowledge transfer)
  6. We build your team
  7. Team onboarding process
  8. Going Live
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