Frequently Asked Questions

What makes you unique?

  • MFREIGHTS we have gone a step further and developed state of art proprietary SaaS platforms for Shipping and Logistics (JUST FREIGHTS),
  • Export-Import Process automation (Docoholic),
  • E-commerce and Real estate service management ERPs.
  • We strive to solve everyday pain points with cutting edge technology which helps our customers shift the burden on technology and automate processes.

Why should we hire MFREIGHTS?

  • Many companies that outsource to an offshore labor force do so with costs in mind but the most important factor which becomes a barrier is Industry knowledge and an A team that comes from the same industry.
  • Remember the old saying, “jack-of-all-trades and master of none?” This is where it comes into play. Always look for a business process outsourcing company that specializes in servicing a particular industry
  • For instance: Handling end to end Export Shipment procedure or managing Complex Tariff for Freight forwarders or Accurately managing SKU’s across multiple marketplaces or Helping potential lead get to the “AHA” moment for SaaS companies.
  • If their service applies to your company, they are worth your time

What are your working hours?

  • While the business hours in our US office are 9 am-6 pm CST, our India office remains open 24x7x365.
  • A knowledgeable Team Leader is on duty every hour of the day in the office where your staff is located. This means that there is always a supervisor on hand who can work to resolve any issues in real-time, as they happen.

How do we start working with MFREIGHTS?

We follow this steps 

  1. Business analyst understands your need?
  2. Our team will accurately capture, analyse and plot your needs
  3. We will share a comprehensive solution.
  4. Put it on Paper
  5. Appoint a Dedicated Success manager (who will take care of knowledge transfer)
  6. We build your team
  7. Team onboarding process
  8. Going Live

Is there a language barrier with people in India?

  • This is one of the most commonly asked questions.
  • The truth is that India is one of the largest English-speaking countries in the world, ranking as number 2 behind the United States and ahead of the UK. The country’s official language is Hindi. However, English is now 1st language in most of schools and colleges and is a common language used in official business correspondence and government documents.
  • We make sure our applicants have English as their 1st language. As a result of this screening, all of our executives have excellent reading, writing, and verbal communication skills. Our customer service representatives are familiar with how to speak with US customers on the phone and are easily understood.

How long it takes to go Live?

  • The moment you sign your contact and become a part of MFREIGHTS family, we jump right in and start recruiting your team. The recruitment process can take 2 weeks (to cut short this time, we have our own training academy) After we find the perfect candidate for your team, they go through 10 Days of rigorous training.
  • By the end of their training, they are handling live Shipments/tickets/bookings under the guidance of one of our incredible trainers. Training is ongoing and continual, so our executives are always learning and getting better every day, living out one of our Core Values to #bebettereveryday.

How do you manage Security and Confidentiality?

MFREIGHTS we work hard to maintain the privacy of data you entrust with us. The data you share with us is yours. We put our security program and practices in place to protect it and use it only to provide service to you. We never share your data across customers and never sell it.

  • Service level agreement
  • Non Disclosure Agreement
  • EU-GDPR & CCPA complied
  • Data centres – Soc 2 & ISO 27000 certified
  • Secured Cloud workspaces
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