Shipping and Logistics
Keep up with your Shippers by our Indelible Onmi channel supportOmnichannel support is the new normal. Being accessible all the time is essential for an impressive brand experience, so it becomes imperative to solve their queries on time.
SOP driven support
Be it offline or online booking via the Customer engagement platform, we will work closely with your team to create FAQ’s, knowledge base, video tutorials, which will help them navigate through issues faster.
Focus on what you do best
Give a seamless support experience to your customer both online and offline regardless of their location and timezone as we operate 24/7.
24/7 online office
1.
Customer Engagement Platform
Get complete visibility to your customers
maintaining carrier invoice and accurately classifying shipping charges
2.
Financial Accounting
Re-imaging the role of finance
400+ Assets under monitoring
3.
Fleet Management
Track, Analyze and Grow your fleet
Best in class customer support
Personalised support is essential to solve their constant queries, Timely support can satisfy more customers, prompt communication via Emails, Online chat support or even messaging on social media apps such as Facebook, Twitter with customers keep them at ease and the best part is you can count on our support specialist for accurate Shipment information. MFREIGHTS we believe in frameworks, SOP’s which can help Freight and Logistics companies to achieve, sustain and scale their business.
Let's chat
Why MFREIGHTS?
Our founders are from shipping and logistics background, so it becomes easy for us to understand the complexities. Our team is trained to accommodate different software’s and updated with the latest software in the market. We also have an internal Log-tech department that constantly understands the latest software’s in Shipping and logistics to cater for your needs better and has the capability to integrate and understand all technological challenges in Shipping and Logistics.
Let's chat
Frequently Asked Questions
What makes you unique?
Why should we hire MFREIGHTS?
- Many companies that outsource to an offshore labor force do so with costs in mind but the most important factor which becomes a barrier is Industry knowledge and an A team that comes from the same industry.
- Remember the old saying, “jack-of-all-trades and master of none?” This is where it comes into play. Always look for a business process outsourcing company that specializes in servicing a particular industry
- For instance: Handling end to end Export Shipment procedure or managing Complex Tariff for Freight forwarders or Accurately managing SKU’s across multiple marketplaces or Helping potential lead get to the “AHA” moment for SaaS companies.
- If their service applies to your company, they are worth your time
What are your working hours?
- While the business hours in our US office are 9 am-6 pm CST, our India office remains open 24x7x365.
- A knowledgeable Team Leader is on duty every hour of the day in the office where your staff is located. This means that there is always a supervisor on hand who can work to resolve any issues in real-time, as they happen.
How do we start working with MFREIGHTS?
We follow this steps
- Business analyst understands your need?
- Our team will accurately capture, analyse and plot your needs
- We will share a comprehensive solution.
- Put it on Paper
- Appoint a Dedicated Success manager (who will take care of knowledge transfer)
- We build your team
- Team onboarding process
- Going Live
No Comments
Sorry, the comment form is closed at this time.