Omnichannel support is the new normal. Being accessible all the time is essential for an impressive brand experience, so it becomes imperative to solve their queries on time.
Be it offline or online booking via the Customer engagement platform, we will work closely with your team to create FAQ’s, knowledge base, video tutorials, which will help them navigate through issues faster.
Give a seamless support experience to your customer both online and offline regardless of their location and timezone as we operate 24/7.
24/7 online office
Get complete visibility to your customers
maintaining carrier invoice and accurately classifying shipping charges
Re-imaging the role of finance
400+ Assets under monitoring
Track, Analyze and Grow your fleet
Personalised support is essential to solve their constant queries, Timely support can satisfy more customers, prompt communication via Emails, Online chat support or even messaging on social media apps such as Facebook, Twitter with customers keep them at ease and the best part is you can count on our support specialist for accurate Shipment information. MFREIGHTS we believe in frameworks, SOP’s which can help Freight and Logistics companies to achieve, sustain and scale their business.
Our founders are from shipping and logistics background, so it becomes easy for us to understand the complexities. Our team is trained to accommodate different software’s and updated with the latest software in the market. We also have an internal Log-tech department that constantly understands the latest software’s in Shipping and logistics to cater for your needs better and has the capability to integrate and understand all technological challenges in Shipping and Logistics.
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