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What to look for in an Outsourcing Service Provider?

Outsource to the A-Team That Can Relate To Your business and industry
  1. The Rule: Always Outsource to the A-Team That Can Relate To Your business and industry
  • Many companies that outsource to an offshore labor force do so with costs in mind but the most important factor which becomes a barrier is Industry knowledge and an A team that comes from the same industry.
  • Remember the old saying, “jack-of-all-trades and master of none?” This is where it comes into play. Always look for a business process outsourcing company that specializes in servicing a particular industry
  • For instance: Handling end to end Export Shipment procedures or managing Complex Tariffs for Freight forwarders or Accurately managing SKUs across multiple marketplaces or Helping potential leads get to the “AHA” moment for SaaS companies.
  • If their service applies to your company, they are worth your time

 

  1. Look for an outsourcing service provider that has gone a step further
  • When it comes to technology, look for an outsourcing service provider that has moved beyond manual information capture and has state-of-the-art software tools that capture business processes. This ensures that the knowledge transfer occurs accurately, quickly, and efficiently.
  • Also being a technology-backed partner can help you constantly navigate through Problems and Pain points that can be solved using the right technology stack.
  • MFREIGHTS we have gone a step further and developed state of art proprietary SaaS platforms for Shipping and Logistics (JUST FREIGHTS), Export-Import Process (Docoholic), E-commerce, and Real estate service management ERPs. We strive to solve everyday pain points with cutting-edge technology which helps us better understand your business and provide a comprehensive solution.
  • We go through the real-life problems of Customer support for our own Platforms and make sure to embed those learnings to your support crew.

 

  1. Look for Omnichannel
  • When shopping for an offshore business process outsourcing company, no matter where they’re based, look for the words, “omnichannel”.  This means that they won’t only provide back-office support or customer care and they will most certainly enable you to keep track of Key Performance Indicators (KPIs) across multiple channels.

 

  1. Customization and Integration
  • You’re moving your offices offshore, why should you spend even more money on top of that trying to make things look more homely?
  • A BPO service provider worth their weight in gold should already be able to utilize your existing knowledge base and complete the onboarding process. They should be able to guide you on your way to automation while providing zero inconveniences for your current customers.
  • Should any issues arise, i.e. bugs, they should be able to handle them immediately and report back on what the solution was.
  • If you have an existing ERP in place, their infrastructure automation team should be able to map the Integration process and see through it!

 

 

  1. Customer Success management
  • Besides simply following your instructions, an ideal offshore outsourcing service provider will anticipate your needs by watching how your customers utilize your services and offering customers upsells (without you having to ask them) and other conversions.
  • They should also be able to seamlessly integrate into your email management system and create helpdesk tickets in order for your customers to reap the benefits. Being able to respond to emails is not enough
  • Your offshore team should be savvy enough to chat with your customers and increase your adoption rate via those avenues as well.
  • Outsourcing to the MFREIGHTS works because they already have an incredibly computer literate workforce, which knows how to handle your customers and also has scaled owned platforms.

 

  1. Dedicated Success manager
  • While you’re outsourcing a team, you’re not going to be able to manage the entire team in one go. This is where a manager of some sort would come in.
  • The best business process outsourcing service provider has a successful manager who works alongside the client utilizing a dedicated communication channel and liaise with you about how your team is doing.
  • This person would be who you communicate with as well when you want anything done. If a business process outsourcing company doesn’t have anything like that, give them the axe!

 

 

  1. A Trust
  • When you purchase new hardware for your company — hardware which is supposed to help you scale your company, you receive a service warranty that allows you to either fix the hardware if something goes wrong or completely replace the hardware with something new.
  • The same goes for an outsourced team. You should be able to replace someone who isn’t performing properly at no extra cost.

Frequently Asked Questions

What makes you unique?

  • MFREIGHTS we have gone a step further and developed state of art proprietary SaaS platforms for Shipping and Logistics (JUST FREIGHTS),
  • Export-Import Process automation (Docoholic),
  • E-commerce and Real estate service management ERPs.
  • We strive to solve everyday pain points with cutting-edge technology which helps our customers shift the burden on technology and automate processes.

Why should we hire MFREIGHTS?

  • Many companies that outsource to an offshore labor force do so with costs in mind but the most important factor which becomes a barrier is Industry knowledge and an A team that comes from the same industry.
  • Remember the old saying, “jack-of-all-trades and master of none?” This is where it comes into play. Always look for a business process outsourcing company that specializes in servicing a particular industry
  • For instance: Handling end to end Export Shipment procedure or managing Complex Tariff for Freight forwarders or Accurately managing SKU’s across multiple marketplaces or Helping potential lead get to the “AHA” moment for SaaS companies.
  • If their service applies to your company, they are worth your time

What are your working hours?

  • While the business hours in our US office are 9 am-6 pm CST, our India office remains open 24x7x365.
  • A knowledgeable Team Leader is on duty every hour of the day in the office where your staff is located. This means that there is always a supervisor on hand who can work to resolve any issues in real-time, as they happen.

How do we start working with MFREIGHTS?

We follow this steps 

  1. Business analyst understands your need?
  2. Our team will accurately capture, analyse and plot your needs
  3. We will share a comprehensive solution.
  4. Put it on Paper
  5. Appoint a Dedicated Success manager (who will take care of knowledge transfer)
  6. We build your team
  7. Team onboarding process
  8. Going Live
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